Support

How does Cargoway calculate truck-safe routes?

Cargoway sends your vehicle’s real numbers — height, width, length, weight, axle load and whether you carry dangerous goods (ADR) — to OpenRouteService’s truck profile, which leaves out the roads your vehicle cannot legally take: low bridges, weight limits, width limits and truck bans. The route preview also warns you about the limits it finds near your destination.

Why does the external navigator recalculate the route?

When exporting to Google Maps or Apple Maps, intermediate markers are added to guide the navigator along the calculated truck route. However, the navigator may still recalculate some segments using its own algorithm, which may not account for all truck restrictions.

Where is my data stored?

Your vehicles, route history and preferences are saved on your phone and, once you sign in, backed up to your account in Google Cloud Firestore, in the European Union, so they follow you to a new phone. Calculated routes are cached for up to 30 days. Vehicle photos never leave your phone. All the details are in the Privacy Policy.

Does Cargoway work offline?

Route calculation and address search require an internet connection. However, once a route is calculated, you can export it to your preferred navigator for turn-by-turn navigation, which may support offline maps.

What is the AI route analysis?

It explains the calculated route in plain words: which restrictions it avoided and which stretches deserve attention with your vehicle. The free plan includes one analysis a day; Pro has no daily cap.

How do I cancel or restore Cargoway Pro?

Your store manages the subscription. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → Payments & subscriptions. To get Pro back on a new phone, sign in with the same account and it returns by itself; if not, open the Pro screen and tap Restore purchase.

If you subscribed on the web, manage or cancel it from «Manage my web subscription» at cargoway.app/pro.html. To have Pro on your phone, sign in to the app with the same Google or Apple account.

How do I delete my account?

From the app, in My profile → Account options → Delete my account. The step-by-step guide, and what to do if you no longer have the app, is on the Delete your account page.